This privacy policy will explain how our organization Vocon Energy Ltd uses the personal data we collect from you when you use our website voconenergy.co.uk

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR),

the Data Protection Act 2018, and guidance issued by the Information Commissioner’s Office (ICO).

What data do we collect?

Vocon Energy Ltd collects the following data:

• Personal identification information: Name, email address, phone number.

We may also collect enquiry information, correspondence, and basic technical data relating to website usage

(via cookies and analytics)

We do not intentionally collect special category (sensitive) personal data through this website

How do we collect your data?

You directly provide Vocon Ltd with most of the data we collect. We collect data and process data when you:

• Use the contact us or quote form on our website.
• Use or view our website via your browser’s cookies and similar technologies.

Vocon Energy Ltd may also receive your data indirectly from the following sources:

• Email and telephone enquiries

How will we use your data?

Vocon Energy Ltd collects your data so that we can:

• Respond to enquiries and requests
• Provide services or fulfil contractual obligations
• Share relevant information with approved contractors or partners where necessary to deliver services
• Monitor and improve website performance (where consent has been given)

We use personal data only where permitted under UK data protection law.

The lawful bases we rely on include:

• Legitimate interests – responding to enquiries and operating our business
• Performance of a contract – providing services
• Consent – website cookies and analytics
• Legal obligation – compliance with laws and regulations

International data transfers

We do not routinely transfer personal data outside the United Kingdom.

However, some third-party service providers we use (such as website analytics or IT service providers) may process personal data outside the UK or European Economic Area.

Where this occurs, we ensure appropriate safeguards are in place, such as UK adequacy regulations or approved contractual protections, to ensure your personal data remains protected in accordance with UK data protection law.

How long do we keep your personal data?

We retain personal data only for as long as necessary:

• Enquiry data: up to 12 months
• Customer and contractual data – up to 6 years
• Website analytics data – typically 4-26 months

What are your data protection rights?

Vocon Energy Ltd would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Vocon Energy Ltd for copies of your personal data. Requests are handled free of charge, unless a request is manifestly unfound or excessive

The right to rectification – You have the right to request that Vocon Energy Ltd correct any information you believe is inaccurate. You also have the right to request Vocon Energy Ltd to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Vocon Energy Ltd erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Vocon Energy Ltd restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Vocon Energy Ltd processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Vocon Energy Ltd transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:

Call us at: 03333 448 380

Or write to us: Vocon Energy Ltd , Gin Close Way, Nottingham, NG16 2TA

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

Google Analytics

Cookies are used to understand how visitors use our website. It will also track which country you are coming from and how you arrived at our website.

Analytics cookies are only used where you have provided consent via our cookie banner.

You can withdraw or change your consent at any time.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The https://www.voconenergy.co.uk website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Vocon Energy Ltd keeps its privacy policy under regular review and places any updates on this web page. Any changes will be published to this page.

Last updated: 27/04/2026

How to contact us

If you have any questions about Vocon Energy Ltd ’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: info@voconenergy.co.uk

Call us: 03333 448 380

Or write to us at: Vocon Energy Ltd , Gin Close Way, Nottingham, NG16 2TA

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

https://ico.org.uk/make-a-complaint/

1.Terms

By accessing or using the website https://www.voconenergy.co.uk operated by Vocon Energy Ltd (“we”, “us”, “our”), you agree to be bound by these terms.

If you do not agree, you must not use the website.

The materials contained in this website are protected by applicable copyright and trademark law.

Nothing in these terms affects your statutory rights under UK law.

2.Use Licence

Permission is granted to temporarily access and view the materials on this website for personal, non-commercial use only. Under this licence you may not:

1.modify or copy the materials;

2.use the materials for any commercial purpose, or for any public display (commercial or non-commercial);

3.attempt to decompile or reverse engineer any software contained on Vocon Energy Ltd ‘s website;

4.remove any copyright or other proprietary notations from the materials; or

5.transfer the materials to another person or “mirror” the materials on any other server.

This licence will terminate automatically if you breach these terms. Upon terminating your viewing of these materials or upon the termination of this licence, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3.Disclaimer

1.The materials on Vocon Energy Ltd ‘s website are provided for general information purposes only. While we take reasonable care to ensure that the information on this website is accurate and up to date, we do not guarantee that the content will always be complete, current, or free from errors.

Any reliance you place on the materials on this website is at your own risk.

Vocon Energy Ltd is not responsible for the content of any third-party websites linked from this site.

Nothing in this disclaimer limits or excludes any rights you may have under applicable UK law.

4.Limitations

To the fullest extent permitted by law, we are not liable for any loss or damage arising from your use of, or inability to use, this website or reliance on its content.

This includes, without limitation:

• indirect or consequential loss
• loss of data
• loss of profits
• business interruption, or
• any other economic loss,

arising out of the use or inability to use the materials on Vocon Energy Ltd ‘s website, even if Vocon Energy Ltd or a Vocon Energy Ltd authorized representative has been notified orally or in writing of the possibility of such damage.

However, we do not exclude or limit liability for:

• death or personal injury caused by negligence
• fraud or fraudulent misrepresentation
• any liability that cannot be excluded under UK law

5.Accuracy of materials

The materials appearing on Vocon Energy Ltd ‘s website could include technical, typographical, or photographic errors. Vocon Energy Ltd does not warrant that any of the materials on its website are accurate, complete or current. Vocon Energy Ltd may make changes to the materials contained on its website at any time without notice. Howeve, Vocon Energy Ltd does not make any commitment to update the materials.

6.Links

Vocon Energy Ltd has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Vocon Energy Ltd of the site. Use of any such linked website is at the user’s own risk.

7.Modifications

We may update these Terms of Service from time to time. Any changes will apply from the date they are published on this website.

We recommend checking this page periodically.

By using this website you are agreeing to be bound by the then current version of these terms of service.

8.Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales and you irrevocably submit to the exclusive jurisdiction of the courts in that location.

Our emails and any attachments are confidential and may be legally privileged. They are intended solely for the use of the individual or entity to whom they are addressed.

If you have received an email in error, please notify the sender immediately and delete it from your system. Any unauthorised use, disclosure, copying or distribution of communication is strictly prohibited.

While Vocon Energy Ltd takes reasonable precautions to minimise the risk of viruses or other harmful components, we cannot guarantee that emails or attachments are free from such threats. Responsibility for virus checking rests with the recipient.

The views or opinions expressed in our emails are those of the author and do not necessarily represent those of Vocon Energy Ltd, unless explicitly stated otherwise.

Vocon Energy Ltd reserves the right to monitor email communications through its networks for lawful business purposes in accordance with applicable laws and data protection requirements. Personal data contained in emails is handled in line with our Privacy Policy.