As a business, VOCON Energy can offer a full back-office planning and scheduling service to allow our clients the ability to hand over complete work baskets with the confidence that we can deliver the end-to-end process. We tailor our offering around our clients’ requirements in a quick and flexible approach, ensuring that we align our strategic focus with their needs and expectations.
VOCON Energy understands the importance of the end-to-end customer experience, working to our clients’ specific SLAs and time frames for appointments, as well as delivering on set KPI’s and customer satisfaction scores whilst we represent them professionally in the field.
Since 2021, we have continued to grow our expanding portfolio of main workstream contracts within the UK, and our engineering and contact centre capacity has tripled in size. Our back-office team maintains the highest level of customer service, each with an extensive background in customer care roles before joining the VOCON Energy team.
We aim to ensure efficiency and sustainability when planning and scheduling, booking jobs as close together as possible to limit carbon emissions and the impact on our environment as well as maximise efficiency and productivity for the engineers. We schedule clear AM (8am – 1pm) and PM (12pm – 5pm) booking windows to ensure engineers can take their time at each job, guaranteeing the work is completed at the highest possible standard, without engineers rushing between jobs.
Northern Powergrid
We work closely with OCU and Freedom on behalf of Northern Powergrid to install Low Carbon Technology (LCT) equipment such as Electric Vehicle Charging Points (EVCP) and Air Source Heat Pumps (ASHP)
When LCT equipment is installed, VOCON Energy is notified via an application form to check and upgrade fuses where required. From this point, we coordinate directly with the end user, providing them with an AM or PM booking window and working to a 5-day SLA or the client’s specific SLA.
Our experienced team represents our clients professionally in the field, ensuring the highest level of end customer satisfaction. VOCON Energy is proud to maintain a 93% customer satisfaction rating.
Where We Work
OCU – South Northern Powergrid DNO
West Yorkshire
South Yorkshire
Humber
North Yorkshire
Freedom
North East
Teesside
Tyne and Wear
“Promptness was excellent. I was kept fully informed and there was nothing unexpected that happened. The gentleman who came to do the assessment and the fitting of the fuse was very communicative, polite and did an excellent job. The estimate was between 30 minutes to an hour, but it only took 15 minutes. I was extremely satisfied, it was very good service.”
