Planning & Scheduling / Full Customer Contact Centre

As a business we can offer a full back office planning and scheduling service, to allow our customers the ability to hand over complete work baskets with the confidence that we can deliver the end to end process. With the added benefit of tailoring our offering around our customers’ requirements in a quick and flexible approach.

Vocon Energy understand the importance of the end to end customer experience. This being within specific time frames for appointments, we recognise the importance to align our focus with our customers, to deliver the KPI’s and customer satisfaction scores we need to achieve on these workstreams on behalf of our customers.

The planning and scheduling team deliver an exceptionally well owned customer experience. Within the current delivery framework, we have demonstrated the ability to work within very demanding performance KPI’s and SLA’s. We recognise the importance to aligning our Strategic focus with our customers’ needs and expectations, whilst also representing our clients professionally.

We aim to build on this during 2021 to help achieve our client based regulated targets and to grow our expanding portfolio of main workstream contracts within the UK. The work is set out to deliver installation time frames on smart meters/ PME policy meter exchange/ single gas and single electric meters. Also ensuring customer expectations are delivered to the highest standard using highly trained staff, end to end processes and high-end strategic systems.

Online Appointment Booking system

We have our very own customised booking in system, which allows customers to easily book appoints 24hour per day. Customers are able to see real time engineer availability. We also offer the ability to have real time Management information which in return allows us to proactively view future planned work schedules, anticipating work load peaks and troughs.

  • Call Us

    Feel free to call us on 03333 448 380
    Monday - Friday, 8am - 6pm
    ,

  • Email us

    Email us at info@voconenergy.co.uk
    .

  • Visit Us

    342 Coleford Road, Darnall, Sheffield, S9 5PH

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    • Call Us

      Feel free to call us on 03333 448 380
      Monday - Friday, 8am - 6pm
      ,

    • Email us

      Email us at info@voconenergy.co.uk
      .

    • Visit Us

      Gin Close Way, Nottingham, NG16 2TA

    Your Request


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